Privacy Policy

 

Hildburg takes your privacy and the security of your information very seriously. We are committed to ensuring any information you provide to us by visiting our website, subscribing to newsletters, attending workshops or purchasing products is kept secure. We are opposed to any unlawful or immoral use of your information and we do not send spam or provide your information to 3rd parties. As new privacy laws emerge or changes are made that require us to, we will update this policy on this page. If you have any further questions or concerns regarding our Privacy Policy, please send an email to hilde@hildburg.com.

 

What Information We collect

Information You Voluntarily Submit to the Website: 

We may collect personal information from you such as your name or e-mail address. For example, you may voluntarily submit personal information to Hildburg by subscribing to a newsletter or signing up to a horse coaching session. Additionally, if you make a purchase you will need to enter your address, phone number and payment details such as credit card or PayPal account information to fulfill the order and to set up an account, if need be, by creating a username and password which is stored in our database.

Information We Collect from Others:

We may receive information about you from other sources. For example, if you use a third-party software through the site, they may transfer information to us for fulfillment.

Automatically Collected Information: 

We automatically collect certain information about you and the device with which you access this website. For example, when you visit this website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when visiting Hildburg’s website, such as links clicked.

Cookies: 

We may log information using cookies, which are small data files stored on your browser. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website.

 

The following list includes examples of specific ways we collect personal information from our website visitors and the type of information collected:

Electronic Newsletter: 

To register online to our electronic newsletter we request the following required information: (i) name, and (ii) e-mail address. The provision of an e-mail address is required in order to receive our newsletter.

Online Purchases: 

When you purchase a product from Hildburg, we utilize a third-party online payment service provider, which is described more fully below. To process your payment, certain standard required information includes address and credit card information. Transactions are secured via SSL encryption and credit card details will never be e-mailed.

 

How We Use Your Personal Information

Hildburg may use your personal information in the following ways:

  • To operate and maintain the website
  • To send you electronic material, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing
  • To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts
  • To respond to your comments or inquiries
  • To provide you with user support
  • To track and improve the website based on user needs
  • To process payment for purchases you make through this website
  • To protect, investigate, and deter against unauthorized or illegal activity
  • To review the effectiveness of our material and make decisions based on which material is most beneficial to visitors
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials

Do We Share Your Information?

Hildburg will not share, rent, or sell your personally identifiable information to third-parties. We may, however, share your information with third-parties when we are authorized to do so by law.

Additionally, Hildburg may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy. Hildburg currently uses the following third-party service providers:

Newsletters:

Hildburg uses ActiveCampaign as its e-mail service provider. ActiveCampaign collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us to do an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail and which links within the e-mail you click. This analysis is not passed on to third-parties. All data submitted at the time of subscription to our newsletter is stored on ActiveCampaign’s servers. You may access ActiveCampaign’s privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

Purchases:

Hildburg uses Mollie B.V. to service payments, process orders, track orders, and affiliate activity. Mollie collects personal information such as your name, e-mail address, address, country location and payment information. All data entered into Mollie is stored on Mollie servers. Click here for their Privacy Policy.

Upon making a purchase through Mollie you will receive e-mail confirmations to the e-mail address you provide during your purchase. These e-mails are sent through various services as outlined above.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time at Hildburg’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent.

Publicly Visible Information

If you create a user profile on this website or leave a comment on the blog, certain information may be publicly visible.

Cookies

Hildburg uses cookies to: store visitors’ preferences; record user-specific information on what pages users access or visit; or customize our content based on visitors’ browser type or other information that the visitor sends.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers.


Your Rights To Your Personal data

Opt-out: 

At any time you may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at hilde@hildburg.com to be removed from any or all mailing lists.

Access: 

You may access the personal information we have about you by submitting a request to hilde@hildburg.com

Amend: 

You may contact us at hilde@hildburg.com to amend or update your personal information.

Forget: 

In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to hilde@hildburg.com

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Sensitive Personal Information:

At no time should you submit sensitive personal information to Hildburg. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s Information:

Hildburg’s website and any material relating to Hildburg is not intended for children. Hildburg does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that Hildburg  has personally identifiable information of a child under the age of 18 in its possession, please contact us immediately at hilde@hildburg.com and we will remove any such information as quickly and effectively as possible.

Links To Other Websites:

Hildburg’s website may at times link to other websites. We do not have any control over those websites and therefore cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We strongly recommend you review each website’s privacy policy before providing your information.

 

Changes To This Privacy Statement

We may, at any time as laws or needs arise, vary this Privacy Policy. You can always view our most up to date Privacy Policy by viewing this page:

Privacy Policy

For any questions or notices, please contact us at:
Hildburg Schwarz, BE0633.594.496
Email: hilde@hildburg.com

 

Last update: 13 February 2020